PlusOne works with its partners & clients to provide an end-to-end service which includes B2B & B2C websites & telesales, technical underwriting, customer service & claims handling. These services will be extended using SSP’s S4i & Nexus solutions. A range of new online services will be rolled-out to policyholders including MTA’s & claims processing. The new services will integrate seamlessly with PlusOne’s existing call centre, increasing business efficiency & improving customer experience.
Bob Bruce, IT director at PlusOne commented: “As we deliver services on behalf of some of the UK's largest & most respected businesses we have to maintain their reputations for exceptional standards of service, which means we have to deliver great products & service consistently. The investment being made by SSP into the S4i policy administration system will allow us to take the services we offer to the next level. As a service provider we have to anticipate & respond quickly to changes in the market, so working with an IT partner with SSP’s market knowledge & experience will ensure we continue to deliver value to our customers.”
Commenting on the development, Andy Watts, director of SSP’s insurer division said: “We are pleased that PlusOne has selected SSP for the next phase of their development, helping them maximise the value of the internet & call centre channels. With consumers increasingly looking to undertake more & more of their transactions online, ‘quote & buy’ is no longer enough. Technology is key to allowing customers to serve themselves - making adjustments when they need to & logging & monitoring the progress of claims. PlusOne’s continued investment in technology will help them to deliver faster, better quality services to their clients, whilst improving their efficiency.”